CBFFlo
A field-operations platform that helped a commercial cleaning company 4× its revenue throughput in nine months — without adding back-office headcount.
The challenge
CBF had outgrown spreadsheets, group texts, and a patchwork of off-the-shelf SaaS — but none of the all-in-one field service platforms fit the way they actually ran the business.
Crews were dispatched manually by ops managers reading message threads. Invoices took 3–5 days to issue after a job. Vendors and clients had no shared visibility.
They needed a system that matched their actual workflow, not the other way around. Built fast. Owned outright. Operated by the same small team.
Our approach
Two weeks of operator discovery before a single screen was designed.
We spent the first phase shadowing dispatchers, riding along with crews, and reading every group chat from the past 90 days. The pattern was clear: the most painful work wasn't doing the job — it was the eight handoffs around it.
Eleven weeks, end to end
Phase one ran from discovery to production launch with weekly demos and a live ops migration.
How it feels to operate.
The results, nine months in.
“Cavy spent two weeks actually learning how we workbefore showing us a single screen. That's why we now run the business inside the thing they built.”